Shipping & delivery
- 01Order placedYou receive a confirmation email.
- 02ProcessingWe prepare your parcel within To verify:Preparation time.
- 03ShippedYour parcel is handed to the carrier.
- 04TrackingA tracking link is sent to you by email.
- 05DeliveredYour order arrives at the address given.
Shipping destinations
We deliver to the following countries and zones: To verify:List of delivery countries and zones. If your country does not appear at checkout, contact us before ordering.
Methods, times and costs
| Zone | Method | Estimated time | Cost |
|---|---|---|---|
| To verify:Zone 1 — e.g. country of dispatch | To verify:Standard method | To verify:Time | To verify:Cost |
| To verify:Zone 2 — e.g. European Union | To verify:Standard / express method | To verify:Time | To verify:Cost |
| To verify:Zone 3 — e.g. rest of world | To verify:Method | To verify:Time | To verify:Cost |
Delivery rates
- To verify:Zone 1 — e.g. country of dispatch
- Method
- To verify:Standard method
- Estimated time
- To verify:Time
- Cost
- To verify:Cost
- To verify:Zone 2 — e.g. European Union
- Method
- To verify:Standard / express method
- Estimated time
- To verify:Time
- Cost
- To verify:Cost
- To verify:Zone 3 — e.g. rest of world
- Method
- To verify:Method
- Estimated time
- To verify:Time
- Cost
- To verify:Cost
The exact cost and time for your order are always shown before payment. Times are given in working days and count from dispatch.
Free shipping
Order processing times
Orders are prepared within To verify:Preparation time after payment is confirmed, excluding weekends and public holidays. Online training is not shipped: it is available straight away in My account.
Tracking
Delivery exceptions
Events beyond our control (weather, strikes, carrier peaks, customs checks) can extend delivery times. We will keep you informed if your order is affected.
Failed delivery attempts
If you are out, the carrier usually leaves a notice and takes the parcel to a pickup point or tries again. A parcel not collected within the carrier’s deadline is returned to us: To verify:Rule applied — re-shipping at your cost or refund excluding shipping.
Incorrect address
Lost or damaged parcels
International deliveries, customs and import taxes
For deliveries outside the European Union, your parcel may be subject to customs duties, local VAT and clearance fees charged by the carrier or the destination country’s authorities.
Reporting a delivery issue
- 01Check trackingThe link is in your shipping email.
- 02Gather detailsOrder number, photos if damaged.
- 03Write to us“Delivery” category of the form.
A question about this page?
Our customer service team will answer. Pick the right topic and your request reaches the right person.