Returns & refunds
How to read this page
- Legal information
- What the law provides, whatever the company decides.
- Company policy
- A rule set by Global Toothgems.
- What you need to do
- The steps to take on your side.
- Verify before publication
- Information not yet confirmed by the business.
- 01Contact usThrough the form, “Return” category.
- 02Return instructionsWe send you the address and what to do.
- 03Send the productWell packed, with your order number.
- 04InspectionWe check the product’s condition, where applicable.
- 05Refund processedTo your original payment method.
Return eligibility
Product condition requirements
- product complete, with its accessories and instructions;
- in its original packaging, where possible;
- unused, not applied and in resaleable condition.
Non-returnable products
How to request a return
Return address
- Return address
- Business info required:Return address
- Reference to include
- Your order number
Please do not send a parcel before receiving our instructions: an unannounced return may delay processing.
Return shipping costs
We recommend a tracked service and keeping proof of postage.
Refund procedure and timeframe
The refund is made to the payment method used for the order. Depending on your bank, it may appear on your account a few days after it is issued.
Damaged or defective products
A product that arrives damaged or has a defect is covered by the legal guarantee of conformity, separately from the right of withdrawal. Contact us with photos: we will offer a replacement or a refund.
Incorrect products received
Customer service
A question about a return in progress? Contact us quoting your order number. Usual response time: To verify:Customer service response time.
A question about this page?
Our customer service team will answer. Pick the right topic and your request reaches the right person.